Privacy Policy
Vantage Health Optimisation Ltd ("Vantage", "we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand) and the Health Information Privacy Code 2020.
This policy explains what information we collect, how we use it, and your rights in relation to it. By using our website or services, you agree to the practices described in this policy.
1. Who We Are
Vantage Health Optimisation Ltd is a New Zealand-registered health services company providing online men's health consultations, hormone optimisation, and related medical services. Our website is vantagehealth.co.nz.
Our medical services are led by Dr. Carl Knox (MBChB, FRNZCGP), a registered New Zealand General Practitioner.
2. Information We Collect
We may collect the following types of personal and health information:
- Full name, date of birth, contact details (email, phone, address)
- Medical history, symptoms, medications, and health goals
- Blood test results and laboratory reports
- Consultation notes and clinical records
- Payment information (processed securely via third-party providers)
- Website usage data (via cookies and analytics tools)
- Communications between you and our clinical team
3. How We Collect Information
- Directly from you when you book a consultation, complete intake forms, or contact us
- Through our booking platform (Jane App) and patient management system (Medtech Cloud)
- From third-party laboratories when blood tests are ordered on your behalf
- Automatically through your use of our website (cookies, IP address, browser type)
4. How We Use Your Information
- Provide safe, effective, and personalised clinical care
- Communicate with you about appointments, results, and treatment plans
- Process payments and manage your subscription
- Order and receive laboratory tests on your behalf
- Maintain accurate clinical records as required by law
- Improve our services and website experience
- Comply with our legal and regulatory obligations
We will not use your health information for marketing purposes without your explicit consent.
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Pathlab / laboratory providers — to process blood tests ordered by your doctor
- Medtech Cloud — our clinical records platform (New Zealand-hosted)
- Jane App — our booking and telehealth platform
- Payment processors — to securely handle transactions
- Other treating clinicians — with your consent, where clinically appropriate
- Regulatory or legal authorities — where required by law
6. Health Information
Your health information is stored securely in Medtech Cloud and is only accessible by authorised clinical staff involved in your care. We comply with the Health Information Privacy Code 2020.
7. Telehealth and Video Consultations
All video consultations are conducted via encrypted, secure platforms. We do not record consultations without your prior consent.
8. Cookies and Website Analytics
Our website uses cookies and analytics tools to understand how visitors use our site. This information is aggregated and does not personally identify you. You can disable cookies in your browser settings.
9. Data Security
We take reasonable steps to protect your information from unauthorised access, loss, or misuse through secure systems, access controls, and encrypted communications.
10. Data Retention
We retain clinical records for a minimum of 10 years from the date of last contact, as required under New Zealand health regulations.
11. Your Rights
Under the Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Ask us to delete information (where not required by law to retain)
- Withdraw consent to certain uses of your information
- Make a complaint about how we've handled your information
To exercise any of these rights, contact us at info@vantagehealth.co.nz.
12. Complaints
If you believe we have breached your privacy, please contact us first. If unsatisfied, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz or phone 0800 803 909.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
14. Contact Us
- Vantage Health Optimisation Ltd
- Email: info@vantagehealth.co.nz
- Website: www.vantagehealth.co.nz